Industry insights

What is ChatGPT and how can we use it in development?

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WDF agency

08 Feb, 2023
Since its launch in November 2022, ChatGPT is the “it” thing everybody is talking about. It has surprised even the most skeptical. Let's take a look at how this “smart” chat works, what are its benefits and some disadvantages and how can we use it in development and business in general.

What is ChatGPT?

To put it simply, it is a type of artificial intelligence that can understand and generate natural language text. It is trained on large amounts of text data and uses an algorithm called a transformer to learn how to generate text that is similar to human conversation.

Now let's dive into all the acronyms that are related to this tool.

GPT denotes ‘Generative Pre-training Transformer’ and is an AI-powered language model. “Pre-trained” implies it is based on a database of text/words, allowing it to understand the patterns & structure of natural language. Hence the responses are conversational. It takes in the context of the query and adapts itself to that.

The “transformational” structure can efficiently process long data sequences. It has layers that can prioritize words or phrases in each input. Then the model understands the context and meaning of the information better. The result is that you get better and more coherent responses. ‘Feed-forward layers’ and ‘residual connections’ enable the model to understand complex patterns. Overall, this leads to a better capture of different words and phrases.

When was ChatGPT released?

It was released as a free research preview/prototype in November 2022. It is powered by a machine learning model called GPT-3, developed by OpenAI and considered one of the most advanced NLP models to date.

You may have heard of chatbots or virtual assistants that can have conversations with you, and chat GPT is the technology behind them.

Who created ChatGPT?

Chat GPT belongs to the research company OpenAI, founded in San Francisco in 2015 by Sam Altman, Elon Musk, Greg Brockman, Ilya Sutskever and Wojciech Zaremba. Following its creation, Elon Musk has since resigned from OpenAI’s board to avoid conflicting developments occurring in his other company Tesla.

Back in 2019, OpenAI joined forces with tech giant Microsoft. Microsoft supported OpenAI’s efforts by providing a one billion dollar funding boost in exchange for an exclusive license to the AI firm’s technology. There’s even talk of Microsoft increasing their investment to a whopping sum of ten billion dollars !

This partnership is likely to pose a large threat to Google’s AI firm, DeepMind. There is already talk that Google will release its version of an AI chatbot , which is likely to be a direct rival to Chat GPT.

How does ChatGPT work?

Well, first it is fed a large dataset of text, such as articles or conversations. It then uses this data to learn the patterns and structure of language. Once it has learned enough about language, it can generate its own text based on a given prompt or topic.

For example, let’s say you ask a chat GPT about the weather. It might generate a response like “The weather today is sunny and warm, with a high of 75 degrees.” It is able to generate this response because it has learned about weather patterns and how to describe them in natural language.

Algorithm Behind Chat GPT

Now, you might be wondering what algorithm is used to train Chat GPT. As I mentioned earlier, it uses a transformer algorithm. This algorithm is based on a neural network, which is a type of computer program that is designed to mimic the way the human brain works. The transformer algorithm is able to analyze and understand large amounts of data, such as text, and use this understanding to generate text that is similar to human conversation.

So, to sum it up, Chat GPT is a type of artificial intelligence that can understand and generate natural language text. It is trained using a transformer algorithm and large amounts of text data, and is able to generate responses to prompts or questions based on what it has learned.

What are the features of ChatGPT?

  • Conversational communication
  • Dynamic responses
  • Comparative data and ranking-based responses
  • In-depth responses
  • Responds to everything and asks questions
  • It is based on more than 300 billion words fed into the database
  • Continual learning even as it answers, eventually getting trained to come up with better answers each time

What are the benefits of ChatGPT?

1. Ability to understand and respond to a wide range of language inputs

ChatGPT can understand various language inputs, even those thought of as complex or weird! It has been trained on a large human language dataset, enabling it to understand and generate responses to a diverse range of user inputs. This makes it perfect for creating chatbots that handle many customer inquiries or requests.

2. Ability to learn and improve over time.

As ChatGPT processes more and more user input, it can adapt and enhance its responses to meet users’ needs better. This means that the chatbots created using ChatGPT can become more effective and efficient over time, leading to a better user experience.

3. Enabling rapid application development

With its intuitive interface and pre-trained NLP model, ChatGPT allows developers to create chatbot applications quickly and easily. This can be especially useful for businesses that need to rapidly develop and deploy chatbot applications to meet changing customer needs or market demands.

ChatGPT highlights an interesting factor: work in a human-machine hybrid mode. Humans can not only prompt AI for good results. They can also guide and correct mistakes that AI might make. In a symbiotic relationship, both the human and the AI are helping each other become “experts”.

How can ChatGPT be used for development?

In WDF, we've already tested ChatGPT to find out how we can use it in the development process and make our developers' lives easier.

ChatGPT as a research assistant

ChatGPT has been trained on over 45 terabytes of text data from various sources, including CommonCrawl, WebText2, and code in Python, HTML, JavaScript, and CSS.

ChatGPT generates responses based on this vast training dataset — and conveniently does so in response to human input. The ability to interpret human input can make ChatGPT a helpful research assistant. While its results still need validation, it can provide accurate results that can save us from scouring search engine results or StackOverflow. It can even offer further explanations that will aid coders in learning and understanding new concepts.

This benefit can help us streamline our search for new and relevant knowledge while coding. No developer knows everything, and questions are bound to pop up in your mind every now and then. Hopping over to the OpenAI tab and having ChatGPT answer questions can save a lot of time spent researching. You shouldn’t use ChatGPT to pull all of your information, but this is an excellent method to get an answer in a matter of seconds.

ChatGPT can eliminate grunt work and accelerate productivity and testing

As assistants such as ChatGPT evolve, many of the tedious tasks that have occupied developers could go away in the next decade, including:

  • Automating unit tests
  • Generating test cases based on parameters
  • Analyzing code to suggest security best practices
  • Automating QA

Another major benefit is automating the mundane task of creating documentation. ChatGPT can help developers generate documentation for their code, such as API and technical documentation.

For example, ChatGPT can analyze your code and extract valuable information such as function and variable names, descriptions, and usage examples. It can then use this information to create detailed reports that are easy to navigate. This automation can save developer teams significant time and effort that would otherwise be dedicated to manually constructing the necessary documentation.

Other forms of documentation, such as user manuals, release notes, troubleshooting guides, and more, can also be expedited by ChatGPT. Although this chatbot cannot be a replacement for understanding your code, it is a great tool for efficiently maintaining proper documentation so that other teams (and new team members) can easily understand the dev team’s workflow.

Relieving developers of menial tasks can free them to think about more complex issues, optimizations, and higher-level concerns, such as an application’s implications for its users or business. Allowing this new AI chatbot to perform these actions, such as data processing, will open up your work schedule to focus on more critical and creative projects.

Using ChatGPT for Natural Language Processing

Natural language processing (NLP) is a subset of machine learning that uses software to manipulate and produce natural languages, such as the text that appears when you ask ChatGPT a question or the speech you hear from an AI bot like Alexa or Siri. Tasks such as translating between languages, text analysis, speech recognition, and automatic text generation all fall under the umbrella of natural language processing.

Here are a few examples of how ChatGPT can aid developers with natural language processing.

  • Sentence analysis: ChatGPT can analyze natural language inputs and extract the desired information, such as entities and actions. This information can be used to identify the necessary requirements.
  • Text classification: ChatGPT can classify natural language inputs into predefined categories such as functional requirements, non-functional requirements, or constraints.
  • Summarization: ChatGPT can summarize natural language inputs into a more concise and actionable form, which can help developers quickly understand the key requirements.
  • Dialogue-based: ChatGPT can assist in a dialogue-based approach, where developers can ask follow-up questions to gather more clarification on the requirements.

Using natural language processing techniques, ChatGPT can help devs gauge the requirements expressed in natural language. They can then transform this information into actionable requirements to guide development.

It’s important to note that these examples pertain to one natural language processing use case. Your approach will depend on the context and conditions of your project.

Using ChatGPT for other industries

ChatGPT can be used in various industries and scenarios to create functional, innovative, engaging chatbot applications. Broadly, the use cases are of the following forms:

  • Chatbots: for normal human conversation
  • Translation: of words from one language to another
  • Summarization: to conceptualize the main aspects of any topic
  • Completion: for efficiently completing sentences/paragraphs
  • Creation: of fresh content

1. Customer service

By using ChatGPT to create a chatbot that can understand and respond to customer inquiries and requests naturally and conversationally, businesses can provide a more efficient and convenient customer service experience. This can save time and resources for both the business and the customer.

2. Education or training purposes

Students and employees can gain from the personalized learning experience that customized content and assessments bring. These are based on the user’s needs and progress. This can be especially useful in industries where ongoing training is necessary, such as finance.

3. Scheduling and appointment booking

Chatbots can facilitate the scheduling process, allowing users to easily book appointments or reserve resources without navigating a complex system or waiting on hold. This can be especially useful for businesses that rely on scheduling, such as healthcare providers or service providers.

4. Entertainment or leisure

Chatbots could create virtual assistants for music or movie recommendations or provide personalized workout or meditation routines. ChatGPT’s ability to understand and respond to user input naturally and conversationally makes it well-suited for these applications.

5. Travel Industry

Chatbots could assist in booking flights, hotels, and rental cars and provide recommendations for destinations and activities. This could make the travel planning process more efficient and convenient for users.

6. Healthcare Industry

Chatbots could be used to provide medical information and assistance, such as answering frequently asked questions or providing symptom checkers. This could alleviate some burdens on healthcare professionals and provide a more convenient resource for patients.

Possible use cases

  • Marketing and sales—crafting personalized marketing, social media, and technical sales content (including text, images, and video); creating assistants aligned to specific businesses, such as retail
  • Operations—generating task lists for efficient execution of a given activity
  • IT/engineering—writing, documenting, and reviewing code
  • Risk and legal—answering complex questions, pulling from vast amounts of legal documentation, and drafting and reviewing annual reports
  • R&D—accelerating drug discovery through a better understanding of diseases and discovery of chemical structures

Some disadvantages of ChatGPT

  • Size of Database: Even with its extensive database, ChatGPT can sometimes slip on catching the real-time diversity of languages, experiences, and cultural diversities. Hence responses sometimes turn out to be out of context or inappropriate.
  • Pre-trained models: ChatGPT depends on machine learning algorithms trained by data. Given that there are chances that the training may be biased or faulty, we can’t rely on the correctness of the responses. There could be systemic biases too.
  • Resource Intensive: The model draws power from many resources. This could be a limitation for mobile devices or some low-power devices.
  • Timeline: ChatGPT doesn’t cover events post-2021 yet. So you will not find answers to queries related to anything after that time.
  • Cost: It is reported that the model currently costs US $3 million per month to run. This can prove to be unmanageable in the long run. Plus, people need to find out where the costs for users will be placed once the model review/research period is over.
  • The complexity of facts: The model can only sometimes handle a series of attributes about people, places or events, etc. Given the pre-trained structure, it could confuse factors and give random answers. Also, given that data is from the internet, the responses could be biased. Generative AI can be wrong too! It cannot always have multiple perspectives.

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